Web Portal Application Support at Randstad

Toronto, ON

About the Job

Our client is looking for a Web Portal Application Support individual that will be responsible for assisting clients with all issues related to the portal application. This individual can work out of downtown Ottawa or Toronto!


Responsibilities:

 Support a multi-tenant web application portal for Federal government client(s).
 Manage user access to the portal per existing security requirements.
 Triage portal incidents to resolve, where possible, or assign to appropriate team(s).
 Validate incident resolutions, and new features, to confirm functionality.
 Submit change requests, as required, to resolve incidents or the creation of new
functionality.
 Collaborate with the various stakeholders to enhance the web portal application
 Develop and maintain technical documentation including FAQs and user-level How-To
documentation.
 Train end users on web portal application functionality
 Other duties as requested.

Qualifications:

 A minimum of 3 years’ experience in supporting a web application.
 A minimum of 5 years’ experience in a helpdesk support role.
 Active Government of Canada Level II (Secret) Security Clearance.
 Ability to work effectively in a high volume environment that is subject to frequent change
 Knowledge of ITIL framework
 Ability to work in an environment consisting of both on-call support and after hours
implementations as required
 Ability to write technical documents
 Bilingualism required (English and French essential)
 Previous training experience would be an asset

Certifications:

 ITIL v3 Foundations certification



Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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