Bilingual French/English Support Associate - on behalf of lululemon
C'est une opportunité fantastique! Postulez aujourd'hui!
3am start time Monday - Friday ***NO WEEKENDS***
$18.70 p/hr + Benefits + RRSP Contributions + Tuition Reimbursement + Employee Assistance Program
***PLEASE NOTE*** You MUST be able to read, write and speak French and English fluently to be considered for this role. This is not a remote position. Successful candidates will be required to work onsite in our Belleville Concentrix Convergys location, Ontario - CANADA.
Concentrix Convergys is seeking talented bilingual individuals on behalf of lululemon to support their retail and e-commerce guests via inbound calls and email. Position is located in our Belleville site, Ontario.
Are you a morning person and enjoy having your days free to do what you want to do?
Do you enjoy using your language skills?
Do you want to have lots of fun at work; make friends and gain lots of transferable skills?
Would you like to receive Employee Discounts?
Then our 3am Monday to Friday Bilingual French/English Customer Service role, supporting lululemon guests could be just what you're looking for!
The Role :
- Provide customer service guest experience over the phone and via email
- Resolve guest inquiries and concerns quickly and with a sense of urgency
- Remain knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the client
- Support e-commerce guest experience, utilizing client specific systems to accurately and efficiently process guest transactions; payments, refunds/exchanges and gift cards
- Provide product education by communicating features, fabric properties, and function of product
- Ability to multi-task to provide solutions and tracking of guest interactions
- Create lasting relationships with every guest to capitalize on the client’s culture, product and community, by providing outstanding service
Apply today and join in the fun!
*Job requirements may vary by country and will not contravene any local laws.
*Concentrix Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Company Overview: Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
*Check us out on Facebook @ConvergysCanada
#OneTeam #OneCompany #OneConcentrix