Bilingual Online Chat (French/English) - Customer Service Associate
C'est une opportunité fantastique! Postulez aujourd'hui!
$20.00 p/hr + Benefits + RRSP Contributions + Tuition Reimbursement + EAP
***PLEASE NOTE*** You MUST be able to read, write and speak French and English fluently to be considered for this role. This is not a remote position. Successful candidates will be required to work onsite in our Belleville Convergys location, Ontario - CANADA.
To provide customers with first class customer service during the buying process of a vehicle or automotive accessory. This is an online chat position, so NO phones and NO calls!
· Provide guidance on pricing, incentives, vehicle features
· Assist clients in connecting with a salesperson or a local dealership
· Utilize internal tools and resources to answer customer inquiries
· Employ customer service skills to ensure customers satisfaction
§ Full time, permanent position
§ $20 per hour, plus benefits
§ Career development and advancement opportunity
§ 7 days of fulltime/paid training
§ Open concept, casual work environment
§ Employee lounge and full-service cafeteria
§ Social events and site activities *Wear Plaid Fridays!*
§ Local community involvement
- You are comfortable with computers, Internet search & instant messaging
§ You have experience working in customer service roles
§ You have strong communication skills (grammar, context, spelling and punctuation), with the ability to type 35WPM
§ You are willing and eager to learn new skills
§ You are a team player who enjoys working with a diverse group of people towards a common goal
§ You possess a keen attention to detail and problem solving skills
§ You are adaptable and flexible, and skilled at multi-tasking
*Job requirements may vary by country and will not contravene any local laws.
*Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
*Check us out on Facebook @ConvergysCanada or Follow up at #ConvergysBelleville & #LifeATConvergys!