As one of the largest automotive suppliers in the world - Magna International is committed to delivering product and process innovations through our world-class manufacturing operations that combine our unique design, engineering and program management expertise. At the heart of our operating structure is a powerful entrepreneurial culture and Fair Enterprise philosophy, which builds ownership and inspires pride in our employees.
Reporting to the Senior Manager, Benefit Programs, the Disability Support Specialist is responsible for working with the Company's Canadian Divisions related to the non-occupational disability benefit programs. In this capacity, the Support Specialist will work closely with the divisions to assist with the management of claims, and the disability benefit vendors to monitor claim status and ensure proper communication to divisions and employees. The Support Specialist will also be required to provide monthly progress reports and offer solutions for process improvements.
- Conducts thorough reviews of case files, working in conjunction with the vendors and Divisions to get the employee back to work in a timely and safe manner
- Assist with complex disability cases and provide guidance to Divisions.
- Ensures a timely and appropriately coordinated transition of claims from STD to LTD, providing a well -managed and seamless claims experience to claimants
- Works with Divisions to identify solutions and ensure adherence to: return to work plans; accommodation of restrictions; and, return to full duties following sick leave or modified work.
- Manages and drives consistency in disability management processes
- Facilitates understanding by Divisions of non-occupational disability management processes and obligations, and accommodation assistance tools
- Provides advice, recommendations and claims management assistance to the Division staff and Senior Benefits Manager
- Creates and maintains a comprehensive disability management manual including conducting periodic reviews and updates to reflect current trends.
- Where necessary, assists the Division staff and disability managers to correspond with Magna employees and their physicians regarding identified restrictions and limitations where reasons for these are not clearly evident (e.g. no overtime permitted, no night shifts, day shift only, can only work in packaging department etc.)
- Determines when a complex case has reached a logical conclusion or impasse and makes recommendations to Division staff and disability managers respecting next steps including obtaining legal advice
- Liaises with the Magna legal department regarding termination of plant employees where disability issues are concerned - i.e. Frustration of employment contract
- Keeps abreast of best practices and industry standards for non-occupational disability
Knowledge and Education
- Must have extensive knowledge of disability policies and procedures from a technical perspective
- Must have working knowledge of insurance provisions, Ontario Employment Standards Act, Ontario Human Rights Code, and other relevant legislation
- Knowledgeable about disability management processes and best practices
- Studying for or have CEBS, FLMI is an asset
- Minimum of 5 years of experience in working with non-occupational disability claims
- Experience mentoring and training an asset
- Experience working in a highly decentralized environment as asset
- Experience in a unionized environment an asset
Skills and Competencies
- This position requires interaction with a diverse group of people including, but not limited to, employers, unions, physicians, insurers and others groups and/ or individuals
- Strong communication skills, both verbal and written
- Excellent decision making and problem solving skills
- Strong ability to perform functions with minimal supervision
- Strong critical thinking and analytical skill
- Strong multi-tasking, time-management, negotiation and skills
- Strong customer service mindset while being flexible and adaptable
- Strong diplomacy skills with an ability to be flexible and also give and take direction well
- Excellent interpersonal skills and ability to build relationships with Division staff
- Excellent documentation skills
- Strong computer literacy skills
- Understanding of medical terminology an asset
- Must be able to demonstrate a general knowledge of disability contracts, policies, and products and continued understanding of medical and rehab/return to work issues
- Standard office environment
- Accommodations for disabilities in relations to the job selection process are available upon request.