Customer Service - Montreal
Do you thrive in a fast-paced and multi-tasking environment? Are you dedicated to responding and managing emergency services? Are you quick to learn and adapt to new technology? Are you looking for a challenging and rewarding career? If so, you may be the perfect fit to join our clients dedicated and professional team!
Our client is seeking skilled as well as responsible individuals with advanced English and French (spoken & written) skills to join their 911 Emergency Response Team. The Emergency Response 911 Operators are the first point of contact to all our Canadian customers. You will respond to various types of calls that include Emergency and Non-Emergency 911 calls, Harassment complaints, Security Calls and general public inquiries. Due to the nature of these calls, you will work in a fast-paced, high-energy environment and must be able to maintain professionalism and tact during discussions. The Emergency Operators main focus is to respond to emergency calls, rapidly gather details regarding the emergency type and location in order to successfully transfer the call to the appropriate authorities.
Assist callers in need of 911 emergency assistance (gathering all of the necessary information; location, emergency type and other details that may be relevant for the situation).
Contact local dispatch and transfer the caller oversee the communication process making sure that the callers needs have been addressed.
Handling security inquiries, harassment calls as well as 911 calls.
Work with multiple Platforms, making sure that all information has been completed and registered.
EXPERIENCE & KNOWLEDGE
Minimum College education
Minimum one-year customer care experience
Proven customer service skills
Demonstrated keyboarding skills at minimum 40 wpm
Regular attendance is a requirement of the position, as is the ability to work shift work, weekends and overnights to accommodate specific components of the job.
Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations Attention to detail and accuracy.
Excellent verbal and written communication skills in English & French (advanced level of both is a must).
Please Email your resume to Anna:firstname.lastname@example.org
|Position Type||Full Time|
|Application Deadline||June 30, 2018|
|Experience Required||1 year|
|Education Required||College Diploma|