THRIFT STORE MANAGER
A Store Manager with enthusiasm and excellent skills for managing in a retail environment.
A Store Manager with demonstrated leadership and team building skills.
A Store Manager who can work well with, support, train and encourage a team of volunteers
A Store Manager who is passionate and proud to be part of a proven successful social enterprise
A Store Manager with a broad knowledge of values of new and used household items as well as vintage, collectible and antique items.
A Store Manager who is energetic and physically fit.
A local Charity Thrift Store seeks a multi skilled Store Manager who is natural team leader, enjoys working with people and can provide a supportive environment for customers, staff and volunteers and has a working knowledge of the second hand market and experience evaluating new and used household, vintage and collectible items. The organization is a successful Social Enterprise truly committed to its mission to raise awareness and reduce stigma around mental illness. The job offers a diverse and vibrant work environment where staff, volunteers and customers are valued. Success in this role requires excellent leadership and people skills, determination and enthusiasm and an interest and empathy for people with challenges or disadvantages.
RESPONSIBILITIES: Personnel, Operational and Financial
Manage all aspects of the day-to-day operation of the store:
Ensure operational excellence in retail merchandising, cash procedures, volunteer, staff and customer relations.
Uphold mission and vision of organization- Adherence to all policies and procedures,
Provide safe, supportive workplace
Organize daily scheduling
Ongoing training of current staff and volunteers, orientation and training of new volunteers, staff
Recruit, develop and retain volunteers and build a positive and supportive work environment.
Provide exceptional customer service and build customer loyalty
Regular reporting to Board of Directors
Minimum 3-5 years retail management experience.
Experience in non-profit sector, Social Enterprise or Thrift Store is an asset
Knowledge of resale values for new and used household items and vintage and collectible items
A track record of success in previous retail endeavours
Understanding of marketing and retail principles.
Job requires lifting of boxes or bags of up to 15 kg. and many trips up and down stairs daily.
Organizational skills to manage multiple projects and people.
Ability to balance business and social service goals
Flexibility to meet daily challenges
Effective verbal and written communication skills
Strong interpersonal, leadership and teamwork skills.
Sensitive and caring listener with strong interactive skills
Patience, tolerance, flexibility and a sense of humour.
Ability to work with diverse team
Experience in recruiting, training, developing and retaining staff.
Post secondary education is considered an asset.