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Assistant Outlet Manager, REIGN Restaurant I Bar I Bakery
At Fairmont Hotels Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Assistant Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure REIGN Restaurant I Bar I Bakery is both a preferred dining destination and workplace.
 
Hotel Overview:  Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation complete, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel. 
 
Summary of Responsibilities:
Reporting to the General Manager, REIGN Restaurant I Bar I Bakery, responsibilities and essential job functions include but are not limited to the following:

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following:
  • Quality levels of production
  • Guest satisfaction (GSI)
  • Employee satisfaction (CES)
  • Merchandising and marketing
  • Operating costs (financials)
  • Sanitation, cleanliness, hygiene (front back of house)
  • Ensures optimum performance in each of the above areas 
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the restaurant
• Ensures optimal service is being provided while maximizing profit potential 
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Restaurant General Manager Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling
• and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the FB Director
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts pre meal briefings and maintains liaison with the Executive Chef
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met 
• Schedules guests’ reservations and arrange for private parties
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to :
  • Schedules
  • Cleaning and maintenance logbooks
  • Opening/closing duties
  • Cleaning checklists
  • Tracks and compiles sales statistics per month
  • Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet.
• Performs related duties and special projects as assigned
• Knowledge of personal code of conduct handbook
• Thorough knowledge of health and safety policies and procedures including WHMIS training
• Must be able to work varying shifts
  

Qualifications:

• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years experience as Assistant Restaurant Manager
• Strong leadership skills
• Good food and beverage product knowledge
• Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
• Must have excellent interpersonal and communication skills
• Must be fluent in English, second language an asset
• Previous working experience in a unionized environment an asset
• LLBO policies and guidelines
• General accounting principles and policies
• Smart Serve Certification
• Available for shift work including weekends and holidays.

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must already be legally permitted to work in Canada.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels Resorts—and the extraordinary opportunities that exist!

 
ABOUT FAIRMONT HOTELS RESORTS
At Fairmont Hotels Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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