The Bell Person is responsible for interacting and engaging our guests proactively to create an unparalleled guest experience from arrival to departure .
Greet all guests passing through the lobby and provide assistance proactively.
Deliver luggage to room upon check-in, pick-up luggage from room upon departure, move luggage from and to storage room or Front Drive.
Maintain proper records of deliveries and pick-ups.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Perform errands for guests and the hotel that may require local travel off of the hotel property.
Provide a high level of cleanliness in the lobby and luggage storage areas.
Respond properly in any hotel emergency or safety situation.
Shine bell carts.
Complete shift checklist and pass on important information.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff.
Valet park guest vehicles and drive responsibly
Report any damages on guest vehicles
Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.
Must work harmoniously and professionally with co-workers and management.
Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.
Other duties as assigned
Must have a passion for delivering outstanding luxury service.
Must be organized and detail oriented.
Must be able to stand for an entire shift.
Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area.
Must be able to lift up to 100 lbs.
Must be able to push/pull bell carts up to 200 lbs.
Ability to work flexible hours, including days, evenings, weekends, holidays.
Provide Valet service.
Possess and maintain a valid BC driver's license with an good driving record
Education and Experience
Fluent in English. Proficiency of a secondary language would be an added advantage.
Previous experience in a Luxury Hotel would be an added advantage.