Client ID: 268269
Consumer & Credit Customer Service Associate - Bilingual English/French
On behalf of our client in the Financial Services Sector, PROCOM is looking for 8 Consumer & Credit Customer Service Associates - Bilingual English/French.
Consumer & Credit Customer Service Associate - Bilingual English/French – Job Description
- Process incoming credit applications, facilitate credit line increase requests and authorizations for sales
- Resolve client issues at the first point of contact or escalate to appropriate level for resolution; Provide proactive retention of accounts when dissatisfied customer calls are received.
- Ascertain and analyze customer billing inquiries, determine action and perform necessary steps for immediate corrective action or obtain clear and concise information for further research and resolution
- Promote and foster teamwork and good morale.
- Receives customer information on a variety of topics and forwards complete and accurate messages to the appropriate departments; Limit potential loss and customer hardship through front line fraud detection and investigation.
- Supports the Consumer team efforts by meeting individual and department service objectives (i.e. phone schedule adherence, phone productivity, quality, accuracy, etc.)
- Assists the Operations Management team with other duties as assigned.
Consumer & Credit Customer Service Associate - Bilingual English/French – Mandatory Skills
- A minimum of one year experience in customer service, sales, credit, or call centre environment
- Fluency in French and English communication is required
- Positive, enthusiastic, customer service orientation; works well in a team environment
- High concentration/energy levels required
- Strong computer skills and attention to detail.
- Ability to work shifts as assigned within extended hours operation including statutory holidays and weekends- (8 am to 9 pm –Regular business days and 8 am to 6 pm on weekends)
Consumer & Credit Customer Service Associate - Bilingual English/French - Assignment Start Date
ASAP – 6 months to start
Consumer & Credit Customer Service Associate - Bilingual English/French - Assignment Location