Client ID: 292843
Contact Centre Systems Security Specialist
On behalf of our client in the Banking Sector, PROCOM is looking for a Contact Centre Systems Security Specialist.
Contact Centre Systems Security Specialist – Job Description
- Lead and manage the patching and vulnerabilities program for contact centre application and systems, i.e., IVR, CTI, call recorder Dialer, and others.
- Ability to prioritize, take appropriate action in a fast-paced environment with multiple priorities and projects which are strategic, operationally and tactically important.
- Review OS and Non-OS vulnerabilities of CCS applications as per scanned QID (Qualys ID). Perform application-level compatibility check and develop the SBG (Systems Build Guide) to test QIDs in the lower environment and assist in deploying in the production to remediate the threats
- Document security breaches and assess the damage they cause.
- Work with the security team to perform tests and uncover network vulnerabilities.
- Perform the certificate change management of various contact centre applications
- Fix detected vulnerabilities to maintain a high-security standard.
- Research security enhancements and make recommendations CCS management
- Stay up-to-date on information technology trends and security standards.
- Able to work independently, engage leadership as needed, and ability to work with multi-functional teams.
- Develop reporting mechanisms, KPI’s and management report tools and systems.
- Other duties as assigned.
Contact Centre Systems Security Specialist – Mandatory Skills
- Telephony security configuration and management experience
- IVR, CTI, call recorder Dialer (interactive voice response, computer-telephony integration)
- Application vulnerability detection, patching, mitigation
- Operating system (OS) and database (DB) security
- Amazon EC2 instance, EFS, S3, and cloud systems security
Contact Centre Systems Security Specialist – Nice to Have Skills
Contact Centre Systems Security Specialist - Assignment Start Date
ASAP – 6 months to start
Contact Centre Systems Security Specialist - Assignment Location