This position will coordinate and supervise the day-to-day operations of the Order Desk and Customer Service Department. Ensure all documentation, processes and procedures are followed for Orders Acceptance, Change Orders, Cancellations and R.M.A.’s.
This position will also act as the business process owner for ERP sales cycle, Maximizer Customer database and will take ownership for fast tracking orders, analyzing processes and training.
This position is responsible for daily order cycle: IOA, SOA, Change Orders, Cancellations, RMA On-time order release to production and Customer Satisfaction.
· 3 years plus managing customer service, preferable in a manufacturing environment, high tech preferred.
· Strong people and customer communication skills.
Paid monthly via ADP