We’re FANATICAL about our staff and we want to INVEST in their future!
So make a BOLD decision today and give your career a makeover by supporting customers of one the world’s largest home improvement companies by phone, online chat and email!
You’ll have great fun at work; make friends and gain loads of transferable skills!
Take advantage of our development opportunities in your pursuit of delivering world-class customer service.
Apply today and renovate your career with Convergys, a Concentrix company!
What we offer:
- $16 per hour + $0.50 cents per hour after 8pm weekdays and weekends
- Introductory, 3 weeks paid customer service training
- Comprehensive benefits program (medical, vision, dental)
- Staff discounts
- RRSP contribution plan employee matched after 1 year of employment
- Tuition reimbursement program
- Annual wage review
What do you need to do?
- Provide outstanding service to customers of one of the world’s largest home improvement companies by phone, online chat and email!
Have you got what it takes to be a world-class customer service expert?
- Required Education: high school or equivalent
- Required Experience: 3-6 months customer service experience preferred
- Quick learner
- Take charge attitude and ability to direct conversations
- Excellent communication skills - talk so people will listen and listen so people will talk
- Excellent organizational, multitasking and time management skills
- Strong computer navigation skills and PC knowledge; ability to type a minimum 35 wpm
- Coachable, adaptable and open to change
- Resourceful and solutions-oriented with excellent problem solving skills
- Able to rotate shifts, as needed. Operation Hours: 8am to 12 am weekdays and 8am – 11pm on weekends
VOICE/CHAT/EMAIL Support Associate
*Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Convergys, a Concentrix Company
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