Posting: EB 19:353 (e)
Posted: November 22, 2019
Closes: February 6, 2020
Assessment Day: February 19, 2020
Criticall/Interviews: February 20, 2020
EMCT Training: March 30, 2020
Upcoming Career Opportunities for Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:
- Langford Dispatch Operations Centre, Victoria BC
Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!
As an Emergency Medical Call Taker in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Call Taker, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.
An ideal Emergency Medical Call Taker will have the ability to:
- Demonstrate exceptional customer service skills
- Remain calm and focused in stressful, high pressure situations
- Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
- Approach problems and decisions methodically and be able to follow scripted messaging
- Adapt quickly in a dynamic environment
- Prioritize multiple competing tasks
- Readily assume a leadership role
- Effectively communicate and actively build relationships with other team members and the caller
- Actively seek win-win solutions
- Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
- Understand the vast geography of British Columbia
- Work rotational shifts including weekdays, weekends, statutory holidays; as the operation runs 24/7, 365 days a year
- High school Diploma or equivalent
- Minimum 19 years of age
- 2 Years customer service experience
- Basic First Aid (or higher)
- CPR Level C certificate
- 40 wpm typing/keyboarding
- Fluent in English, spoken and written
Please email your Basic First Aid certificate (or higher – ie OFA2, EMR, PCP) and CPR-C certificate to: BCEHSRecruitment@phsa.ca.The subject line of the email should read: EB 19:353 (e) FT Reg EMCT Trainee Langford Dispatch.
Next Steps in the Recruitment Process:
Individuals submitting an online application including the above required documents will be invited to participate in the Assessment Day held on February 19, 2020 at our Langford Dispatch Operations Centre, as the first step in the recruitment process. Along with the invitation will be additional information regarding the testing components. To be considered for this position, your attendance is required. The session will be approximately 3.5 hours and will allow you to learn more about the position, organization, along with conducting various tests. The applicant will be tested on:
- Typing test
- Medical terminology test
- CritiCall test (computer simulation testing)
- General Knowledge/Geography Exam
- Critical Listening quiz
*On February 7, 2020 applicants meeting the minimum requirements will receive an email invitation to participate in the February 19th Assessment Day. Along with the invite will be additional information regarding the testing components.
Applicants who are successful in the Assessment Day will be contacted to attend an interview at our Langford Dispatch Operations Centre. The interviews will be held on February 20, 2020.
Successful applicants will begin EMCT training on March 30, 2020.
Please note: successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record before the first day of EMCT training.
We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.
The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, person with disabilities and members of visible minorities. Canadians and permanent residents of Canada will be given priority. English is the official language used at PHSA.