Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries, the people of Morgan Stanley are dedicated to providing our clients the finest thinking, products and services to help them achieve even the most challenging goals.
As a market leader, the talent and passion of our people is critical to our success. We embrace integrity, excellence, team work and giving back.
The Technology division partners with our business units and leading technology companies to redefine how we do business in ever more global and dynamic financial markets.
Our sizeable investment in technology results in leading-edge tools, software, and systems. Our insights, applications, and infrastructure give a competitive edge to clients’ businesses—and to our own.
Enterprise Technology & Risk (ETR) is comprised of five primary areas:
- Core Infrastructure (CI) manages the infrastructure technology solutions to support the Firm’s daily operations, enable our businesses to expand to new markets, offer new client products, and comply with evolving regulations.
- End User Technology (EUT) delivers core communication, collaboration and productivity tools across the Firm, including desktop and mobile devices, remote computing solutions, and multimedia services.
- Quality Assurance & Production Management (QAPM) provides production management, quality assurance, and end user services for Institutional Securities and Support Services. QAPM also manages the Enterprise Command Center, Enterprise Systems Management, and Technology Disaster Recovery services.
- Technology & Information Risk (TIR) delivers first-line defenses to manage risks to Firm technology. TIR oversees programs that protect and enable the business, ensure secure delivery of services to our clients, address the risks presented by an evolving threat landscape, and meet regulatory expectations.
- Technology Business Development (TechBD) manages the Firm’s strategic relationships with external technology companies.
The Windows Web Operations Level 3 team is part of the Enterprise Computing organization within Morgan Stanley. The team has presence in several cities globally, and is focused on supporting a Windows-based IIS hosting platform on which the business can deploy a range of .NET applications for internal as well as external clients. You will integrate into the global follow the sun operations model, which translates to global responsibility for the aforementioned technologies in the respective regions. Team members frequently interact with engineering teams and collaborate on the testing and certification of software deployed to the platform.
- Support large number of web-based applications in an enterprise environment providing cloud-like experience for developers
- Use network tooling to address connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments
- Work with in-house application management systems designed to simplify deployment and management of distributed applications in the firm. Users can model an application system using the system’s relational data model, control and monitor applications over the network via a GUI console
- Drive process improvement by methods such as automation and scripting
- Work together with L2 teams and other L3 team members internationally
- Write technical documentation
- At least 3 years of experience
- Deep understanding of Microsoft IIS 7.5 or above
- Experience working in Windows Server 2008/2012 environment
- Excellent understanding of internet and networking protocols, including TCP/IP, HTTP/HTTPS
- Strong internet infrastructure product knowledge in Windows
- Experience in enterprise-level web-hosting environment
- Ability to handle outage/incident situations
- Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
- Can communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members
Nice to have
- Have administrative competence in at least one major programming language or platform (for example Powershell, C#, Perl)
- Strong understanding of security protocols, e.g. SSL/TLS, Kerberos
- Comfortable with administration of Unix/Linux
- Driven to learn about new technologies and techniques
- Experience operating in large enterprise environments
- ITIL knowledge
Knowledge of French and English is required.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.