Consistently provide high quality lending portfolio management to Platinum Banking lenders with the objective of exceeding customer expectations. Maintain knowledge of BMO lending products, processes and documents and banking portfolio management. Recognizes opportunities for promoting the integrated offering and discusses potential referrals/new business opportunities with the Relationship Manager.
Client & Relationship Management
Provide a superior level of courteous, knowledgeable, friendly and professional service to all BPB professionals relating to Platinum Banking credit services consistent with delivery of the desired client experience
Maintain knowledge of BMO lending products, security policies and procedures, and provide assistance to Private Bankers and Lending Specialists in regards to loan documentation, administration, and set-up
Take ownership of client inquiries/concerns/complaints, ensuring timely resolution
Develop and maintain knowledge and understanding of integrated services and offerings, with a focus on banking products and procedures
Perform credit related activities as required to meet client needs and maintain overall service standards
Provide timely, accurate service and support to Private Bankers, Lending Specialists, and peers through the completion of credit (primarily) and non-credit related activities
Ensure timely and accurate set-up, maintenance and advance of lending products
Identify, diarize and monitor accounts for security renewals, registrations, overdrafts, and to meet compliance requirements
Identify opportunities to increase profitability, create capacity and reduce expenses
Recognize potential new business opportunities and refer/discuss them with the Relationship Manager (both within BPB and BMO as a whole)
Provide after sales support and handle exceptions tactfully, accurately and efficiently in accordance with Bank policy
Participate in internal projects and initiatives of varying scope and responsibility
Participate in team meetings and conference calls as applicable
Take initiative, be accountable, and work in a team-orientated environment
Cross trains with other individuals within support team to ensure coverage and contingency is maintained at all times. Shares knowledge with team members.
Ensure proper adherence to all aspects of First Principles Our Code of Conduct and Ethics
Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy
Protect the Bank’s assets by adhering to all banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines
Accountable to mitigate risks identified and make credit recommendations/decisions that are in accordance with sound credit-granting principles and in compliance with the Bank’s philosophy and principles outlined in Corporate Risk Policy as well as appropriate supporting Policies and Procedures
Verify and process loan drawdowns, ensuring they are within the terms of the credit authorization and all security documentation is on hand
Review and action overdraft and other monitoring reporting in a timely manner
Set up and complete margin/covenant tests as applicable within established timeframes
Maintain control of collateral security (incl. preparation and registration)
Identify, diarize, and monitor accounts for security renewals, registrations and other expiry dates as applicable.
Participate in audits and compliance reviews as assigned
Accountable for monitoring and controlling the integrity of lending documentation
Identify and escalate all irregularities and discrepancies to management.
- Undergraduate diploma or equivalent industry experience
- Advanced knowledge of personal (primarily) and commercial credit and non-credit products and services
- Advanced knowledge of lending processes and supporting policies
- Working knowledge of mutual fund/investment products
- Working knowledge of BMO Investment Management & Trust products and services
- Banking industry experience (1-4 years)
- “Qualified Without Limits” required at a Working level
- Strong customer service focus
- Communication skills in French and in English
- Able to multi-task
- Able to handle high pressure situations with tight turnaround
- Organization skills (Working)
- Advanced knowledge of computer applications (Word, Excel, Optimizer, and CCAPS)
- Ability to deal with complex, controversial, and sensitive Platinum Banking issues (Advanced)
- Open to change and acts as a change agent for new initiatives (Advanced)
- Demonstrated history of responsiveness and problem-solving capabilities
- Support the Client Care/PBO Sales roles during peak periods and shortages (Working)
- Project support/coordination (Working)
- Conduct PBOC Training (Working)
- Proactively identify and recommend opportunities for process improvement, customer service and technology
- Mentor new employees (Working)
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.