Location: Edmonton, AB
Supervisor: Chief Operations Officer
The Restoration Manager will be responsible for responding to property damage-related inquiries from our clients and ensure timely resolution and restoration of their spaces.
The ideal candidate will be a dynamic communicator, have extensive restoration contracting experience, a robust industry network, and be a proactive planner to deal with unique and challenging project requirements.
- Develop the project requirements, cost estimates, project plan and budget.
- Negotiation and awarding of contracts.
- Select key personnel and subcontractors for the project.
- Monitor, control and report on progress, costs and budget throughout the project.
- Maintain good working relationships and communications between owners, contractors, sub-trades and project staff.
- Resolve disputes, negotiate change orders, and communicate decisions to owners, sub-contractors and management personnel.
- Be available to respond to 24 hour emergency restoration and mitigation calls during on call status
- Provide work direction and coaching to assigned field engineering and project staff.
- Develop long range goals both personally and for support staff.
- Provides performance feedback to project staff and/or sub-trades.
- Communicate and enforce company safety standards and operating practices.
This position reports to the Chief Operations Officer
- Diploma in Construction Engineering or related discipline
- IICRC certifications such as Water Damage Restoration Technician
Experience: A minimum 5 years in restoration contracting.
Knowledge, Skills and Ability:
- Analytical skills in collecting and organizing statistical data; analysing, classifying and rating project financial impacts and/or success; maintaining accurate records.
- Communication; ability to facilitate meetings, liaise with multiple stakeholders and prepare professional presentation documentation.
- Consultation and effective resolution and conflict management skills.
- This position is primarily located in an office environment and the work requires a continual physical effort such as sitting for long periods of time (computer or phones); this can lead to back and neck strain, eye strain, wrist and finger strain
- Regular travel (vehicle) to visit and walk through construction sites
- Periodic Provincial travel (vehicle or airline) to visit and walk through construction sites
- Exposure to low-level noise from machines and equipment on various sites
- Exposure to dust particles in the air
- Exposure to humidity, heat, wet or slippery surfaces as/per weather conditions
Contracting a large variety of projects, Delnor employs a significant amount of long-term staff and have earned a sterling reputation for outstanding integrity in dealing with both clients and sub-trades. Our goal is to have clients for life and to repeatedly earn that business partnership. This means being their construction partner - from looking after the smallest projects to the most complex, we are committed to overseeing our client’s total construction needs.
Having skilled, motivated, and empowered employees is key; however, it is our retention of successful employees which has created stability, trust, and confidence with our clients and servicing sectors for decades, that makes us stand out.
This past year, Delnor was announced a 2019 winner of the Canada’s Best Managed Companies program and selected as one of Canada’s Top Small and Medium Employers that recognizes companies that offer the nation's best workplaces and forward-thinking human resources policies. We are listed as one of Canada’s Top 40 General Contractors by The Leaders and On-Site publications in 2016, 2017, 2018, 2019 and was awarded the winner of Alberta Ventures 2016 Contractor of the Year.