Job Title: Support Analyst-ServiceNow Developer
Job Location: Edmonton,AB
Job Type: Full time/Permanent
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Service Request Management, Knowledge Management or other ITSM application.
• Understands technical and functional design requirements related to ServiceNow.
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with extending the ServiceNow schema to custom applications
• A fundamental understanding of ITOM (IT Operations Management), CMDB, Discovery.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
• Knowledge of Application Portfolio Management
• Hands-on experience of Service Portal
• Experience with relational databases (e.g. MySQL, Oracle)