Key Responsibilities/Job Functions:
- Answer incoming calls regarding system errors or usage instruction. We are looking for Help Desk technician experience with over the phone support.
- Track and document information regarding calls using call ticketing Service Now
- Minimize downtime by rapidly diagnosing and resolving problems
- Strong ability to understanding help desk processes and procedures, help desk tools, and prioritization of tasks and assignments
- 3-5 years technical experience supporting IT end users in a large corporate IT environment
- Ability to learn and maintain a high level of knowledge of the internal computing environment.
- Demonstrated sense of urgency regarding solving end-user issues.
- Excellent telephone, listening and communication skills as well as excellent customer service skills
- Have experience working with call and issue tracking databases (ServiceNow, HP Service Manager)
- Fluent in English
This is a standard workday, 7.5 hours per day, M-F, between 8 am and 8 pm, so shift rotations are involved.
$17.00 - $20.00 /hour