The Vessel Dispatch Coordinator I allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to manage ongoing changes, which involve constant juggling and mobilization of all internal and external resources to accommodate new requirements.
The Vessel Dispatch Coordinator I directly to the Dispatch Supervisor and indirectly to the Manager, Dispatch Operations. This role does not have any direct reports. However, this role assigns work to tug boat Captains and Mates.
- Allocates and constantly updates the scheduling and dispatching of all tugs in the most cost-efficient manner according to the orders in the system and orders placed by the deep-sea ship pilots. The objective is to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
- Coordinates with the other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. On an as required basis, hires charter boats to ensure customer orders are completed on time.
- Coordinates with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues. When required, coordinates and dispatches own callout crew to complete a job.
- Functionally accountable to the profit centre Managers with respect to ensuring the most cost-effective use of the fleet.
- Coordinates repair needs/dock days with the Engineering Department. Stays in touch regarding the repair status and availability of each tug to maximize equipment utilization and Company profitability.
- Acts as the first response for all tug and barge related emergencies (e.g. sinking barges, dock fires on tugs, etc.). Advises second response including management, Port Captains and Safety personnel.
- Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel. This role must display tact and diplomacy when dealing with complaints and/or implementing damage control measures.
- Answers public inquiries and provides information on various non-legal, non-sensitive matters (e.g. tides, tug/barge/ship positions, etc.)
- All relevant documentation (including the HELM Program) is kept up to date and monitored consistently for errors and corrections.
- Deals or assists with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assists or arranges Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.
- Other duties as assigned.
Education and Experience
- Completion of Grade 12 education.
- A minimum of 3-5 years marine experience preferably as a certified Deck Officer working on the West Coast tugboats.
- Post-secondary training in logistics, transportation, or other related disciplines would be an asset.
Skills, Knowledge and Required Competencies
- Excellent ability to multi-task while staying mentally focused with the customer’s changing requirements.
- Ability to work well under pressure.
- Ability to creatively problem-solve and to make sound, accurate judgement calls within tight timelines.
- Good understanding of Seaspan Marine’s fleet and crew capabilities and its operations.
- Strong time management, organizational and prioritization skills.
- Computer proficiency in Microsoft Office including Word, Excel and HELM.
- Effective communication skills, with strong interpersonal and conflict resolution skills.
- Strong customer service orientation.